> ## Documentation Index
> Fetch the complete documentation index at: https://deepline.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom: Show Call

> Get an Intercom phone call by its ID. Includes SDK V2 guidance, input constraints, response fields, and Deepline credit cost.

Get an Intercom phone call by its ID.

> [!NOTE]
>
> Tool ID: `intercom_show_call`

## Run this action

Use the TypeScript SDK for one call. Use `ctx.tools.execute(...)` inside a Play for durable calls, scheduled calls, or CSV processing.

```ts theme={"languages":{"custom":["/languages/deepline-prompt.json"]}}
import { Deepline } from 'deepline';

const deepline = await Deepline.connect();
const result = await deepline.tools.execute(
  'intercom_show_call',
  {
    "call_id": "call_123"
  },
);

console.log(result.toolResponse.raw);
```

### CLI

```bash theme={"languages":{"custom":["/languages/deepline-prompt.json"]}}
deepline tools execute intercom_show_call --input '{
  "call_id": "call_123"
}' --json
```

## Example response

The SDK returns this shape at `result.toolResponse.raw`. The example values illustrate the response.

```json theme={"languages":{"custom":["/languages/deepline-prompt.json"]}}
{
  "data": {
    "type": "example",
    "id": "id_123",
    "conversation_id": "conversation_123"
  }
}
```

Use `deepline describe intercom_show_call --json` for the latest machine-readable contract.

## Input reference

Retrieve a single call by id.

| Name | Type | Required | Default | Details |
| - | - | - | - | - |
| `payload.call_id` | `string` | Yes | — | The id of the call to retrieve |

<details>
  <summary>Show raw input schema</summary>

  ### Input JSON Schema

  ```json theme={"languages":{"custom":["/languages/deepline-prompt.json"]}}
  {
    "type": "object",
    "description": "Retrieve a single call by id.",
    "properties": {
      "call_id": {
        "type": "string",
        "description": "The id of the call to retrieve"
      }
    },
    "required": [
      "call_id"
    ],
    "additionalProperties": false
  }
  ```
</details>

## Output reference

Standard tool result payload.

| Name | Type | Required | Default | Details |
| - | - | - | - | - |
| `result.data` | `object` | Yes | — | Represents a phone call in Intercom |
| `result.data.type` | `string` | No | — | String representing the object's type. Always has the value `call`. |
| `result.data.id` | `string` | No | — | The id of the call. |
| `result.data.conversation_id` | `string \| null` | No | — | The id of the conversation associated with the call, if any. |
| `result.data.admin_id` | `string \| null` | No | — | The id of the admin associated with the call, if any. |
| `result.data.contact_id` | `string \| null` | No | — | The id of the contact associated with the call, if any. |
| `result.data.state` | `string` | No | — | The current state of the call. |
| `result.data.initiated_at` | `record` | No | — | — |
| `result.data.answered_at` | `record` | No | — | — |
| `result.data.ended_at` | `record` | No | — | — |
| `result.data.created_at` | `record` | No | — | — |
| `result.data.updated_at` | `record` | No | — | — |
| `result.data.recording_url` | `string \| null` | No | — | API URL to download or redirect to the call recording if available. Format: `uri`. |
| `result.data.transcription_url` | `string \| null` | No | — | API URL to download or redirect to the call transcript if available. Format: `uri`. |
| `result.data.call_type` | `string` | No | — | The type of call. |
| `result.data.direction` | `string` | No | — | The direction of the call. |
| `result.data.ended_reason` | `string \| null` | No | — | The reason for the call end, if applicable. |
| `result.data.phone` | `string \| null` | No | — | The phone number involved in the call, in E.164 format. |
| `result.data.fin_recording_url` | `string \| null` | No | — | API URL to the AI Agent (Fin) call recording if available. Format: `uri`. |
| `result.data.fin_transcription_url` | `string \| null` | No | — | API URL to the AI Agent (Fin) call transcript if available. Format: `uri`. |
| `result.meta` | `object` | No | — | Additional response metadata (status, paging). |

<details>
  <summary>Show raw output schema</summary>

  ### Output JSON Schema

  ```json theme={"languages":{"custom":["/languages/deepline-prompt.json"]}}
  {
    "type": "object",
    "description": "Standard tool result payload.",
    "properties": {
      "data": {
        "type": "object",
        "description": "Represents a phone call in Intercom",
        "properties": {
          "type": {
            "type": "string",
            "description": "String representing the object's type. Always has the value `call`."
          },
          "id": {
            "type": "string",
            "description": "The id of the call."
          },
          "conversation_id": {
            "type": [
              "string",
              "null"
            ],
            "description": "The id of the conversation associated with the call, if any."
          },
          "admin_id": {
            "type": [
              "string",
              "null"
            ],
            "description": "The id of the admin associated with the call, if any."
          },
          "contact_id": {
            "type": [
              "string",
              "null"
            ],
            "description": "The id of the contact associated with the call, if any."
          },
          "state": {
            "type": "string",
            "description": "The current state of the call."
          },
          "initiated_at": {
            "type": "object",
            "additionalProperties": true
          },
          "answered_at": {
            "type": "object",
            "additionalProperties": true
          },
          "ended_at": {
            "type": "object",
            "additionalProperties": true
          },
          "created_at": {
            "type": "object",
            "additionalProperties": true
          },
          "updated_at": {
            "type": "object",
            "additionalProperties": true
          },
          "recording_url": {
            "type": [
              "string",
              "null"
            ],
            "description": "API URL to download or redirect to the call recording if available.",
            "format": "uri"
          },
          "transcription_url": {
            "type": [
              "string",
              "null"
            ],
            "description": "API URL to download or redirect to the call transcript if available.",
            "format": "uri"
          },
          "call_type": {
            "type": "string",
            "description": "The type of call."
          },
          "direction": {
            "type": "string",
            "description": "The direction of the call."
          },
          "ended_reason": {
            "type": [
              "string",
              "null"
            ],
            "description": "The reason for the call end, if applicable."
          },
          "phone": {
            "type": [
              "string",
              "null"
            ],
            "description": "The phone number involved in the call, in E.164 format."
          },
          "fin_recording_url": {
            "type": [
              "string",
              "null"
            ],
            "description": "API URL to the AI Agent (Fin) call recording if available.",
            "format": "uri"
          },
          "fin_transcription_url": {
            "type": [
              "string",
              "null"
            ],
            "description": "API URL to the AI Agent (Fin) call transcript if available.",
            "format": "uri"
          }
        },
        "additionalProperties": false
      },
      "meta": {
        "type": "object",
        "description": "Additional response metadata (status, paging).",
        "additionalProperties": true
      }
    },
    "required": [
      "data"
    ],
    "additionalProperties": false
  }
  ```
</details>

## Deepline cost

* Pricing model: `fixed` (per call).
* Estimated Deepline credits: `0` per pricing unit.
* Provider-native pricing may still exist outside Deepline credit billing.

## Related documentation

* [Intercom provider guide](https://deepline.com/docs/providers/intercom/guide.md)
* [SDK V2 quickstart](https://deepline.com/docs/sdk-v2/quickstart.md)
* [SDK reference](https://deepline.com/docs/sdk-v2/sdk-reference.md)
* [Run tools across a CSV](https://deepline.com/docs/sdk-v2/batch-csv.md)


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