Intercom: Delete Ticket

Permanently delete an Intercom ticket by its ID.

Tool ID: intercom_delete_ticket

Run this action

Use the TypeScript SDK for one call. Use ctx.tools.execute(...) inside a Play for durable calls, scheduled calls, or CSV processing.

import { Deepline } from 'deepline';

const deepline = await Deepline.connect();
const result = await deepline.tools.execute(
  'intercom_delete_ticket',
  {
    "ticket_id": "ticket_123"
  },
);

console.log(result.toolResponse.raw);

CLI

deepline tools execute intercom_delete_ticket --input '{
  "ticket_id": "ticket_123"
}' --json

Example response

The SDK returns this shape at result.toolResponse.raw. The example values illustrate the response.

{
  "data": {
    "id": "id_123",
    "object": "ticket",
    "deleted": true
  }
}

Use deepline describe intercom_delete_ticket --json for the latest machine-readable contract.

Input reference

Deleting a ticket is permanent and cannot be reversed. Deleting a ticket permanently removes it from the inbox. All sensitive data is deleted, including admin and user replies, ticket attributes, uploads, and related content. The ticket will still appear in reporting, though some data may be incomplete due to the deletion.

Name	Type	Required	Default	Details
`payload.ticket_id`	`string`	Yes	—	The unique identifier for the ticket which is given by Intercom. {% admonition type=“info” name=“Not the Inbox ticket ID” %} This is the internal `id` field from the API response, not the `ticket_id` displayed in the Intercom Inbox (e.g., #12345). Use the `id` value from the ticket object returned by the API. {% /admonition %}

Output reference

Standard tool result payload.

Name	Type	Required	Default	Details
`result.data`	`object`	Yes	—	deleted ticket object
`result.data.id`	`string`	No	—	The unique identifier for the ticket.
`result.data.object`	`"ticket"`	No	—	always ticket Allowed: `ticket`.
`result.data.deleted`	`boolean`	No	—	Whether the ticket is deleted or not.
`result.meta`	`object`	No	—	Additional response metadata (status, paging).

Deepline cost

Pricing model: fixed (per call).
Estimated Deepline credits: 0 per pricing unit.
Provider-native pricing may still exist outside Deepline credit billing.

​Run this action

​CLI

​Example response

​Input reference

​Output reference

​Deepline cost

​Related documentation

Run this action

CLI

Example response

Input reference

Output reference

Deepline cost

Related documentation