Intercom: List Calls With Transcripts

Get the Intercom calls for up to 20 conversations, with transcripts when available.

Tool ID: intercom_list_calls_with_transcripts

Run this action

Use the TypeScript SDK for one call. Use ctx.tools.execute(...) inside a Play for durable calls, scheduled calls, or CSV processing.

import { Deepline } from 'deepline';

const deepline = await Deepline.connect();
const result = await deepline.tools.execute(
  'intercom_list_calls_with_transcripts',
  {
    "conversation_ids": [
      "conversation_123"
    ]
  },
);

console.log(result.toolResponse.raw);

CLI

deepline tools execute intercom_list_calls_with_transcripts --input '{
  "conversation_ids": [
    "conversation_123"
  ]
}' --json

Example response

The SDK returns this shape at result.toolResponse.raw. The example values illustrate the response.

{
  "data": {
    "type": "example",
    "data": [
      {
        "type": "example",
        "id": "id_123",
        "conversation_id": "conversation_123"
      }
    ]
  }
}

Use deepline describe intercom_list_calls_with_transcripts --json for the latest machine-readable contract.

Input reference

Retrieve calls by a list of conversation ids and include transcripts when available. A maximum of 20 conversation_ids can be provided. If none are provided or more than 20 are provided, a 400 error is returned.

Name	Type	Required	Default	Details
`payload.conversation_ids`	`array`	Yes	—	A list of conversation ids to fetch calls for. Maximum 20. Minimum items: 1. Maximum items: 20.

Output reference

Standard tool result payload.

Name	Type	Required	Default	Details
`result.data`	`object`	Yes	—	Provider response payload.
`result.data.type`	`string`	No	—	—
`result.data.data`	`array`	No	—	—
`result.data.data[].type`	`string`	No	—	String representing the object’s type. Always has the value `call`.
`result.data.data[].id`	`string`	No	—	The id of the call.
`result.data.data[].conversation_id`	`string \| null`	No	—	The id of the conversation associated with the call, if any.
`result.data.data[].admin_id`	`string \| null`	No	—	The id of the admin associated with the call, if any.
`result.data.data[].contact_id`	`string \| null`	No	—	The id of the contact associated with the call, if any.
`result.data.data[].state`	`string`	No	—	The current state of the call.
`result.data.data[].initiated_at`	`record`	No	—	—
`result.data.data[].answered_at`	`record`	No	—	—
`result.data.data[].ended_at`	`record`	No	—	—
`result.data.data[].created_at`	`record`	No	—	—
`result.data.data[].updated_at`	`record`	No	—	—
`result.data.data[].recording_url`	`string \| null`	No	—	API URL to download or redirect to the call recording if available. Format: `uri`.
`result.data.data[].transcription_url`	`string \| null`	No	—	API URL to download or redirect to the call transcript if available. Format: `uri`.
`result.data.data[].call_type`	`string`	No	—	The type of call.
`result.data.data[].direction`	`string`	No	—	The direction of the call.
`result.data.data[].ended_reason`	`string \| null`	No	—	The reason for the call end, if applicable.
`result.data.data[].phone`	`string \| null`	No	—	The phone number involved in the call, in E.164 format.
`result.data.data[].fin_recording_url`	`string \| null`	No	—	API URL to the AI Agent (Fin) call recording if available. Format: `uri`.
`result.data.data[].fin_transcription_url`	`string \| null`	No	—	API URL to the AI Agent (Fin) call transcript if available. Format: `uri`.
`result.data.data[].transcript`	`array`	No	—	The call transcript if available, otherwise an empty array.
`result.data.data[].transcript_status`	`string \| null`	No	—	The status of the transcript if available.
`result.meta`	`object`	No	—	Additional response metadata (status, paging).

Deepline cost

Pricing model: fixed (per call).
Estimated Deepline credits: 0 per pricing unit.
Provider-native pricing may still exist outside Deepline credit billing.

​Run this action

​CLI

​Example response

​Input reference

​Output reference

​Deepline cost

​Related documentation

Run this action

CLI

Example response

Input reference

Output reference

Deepline cost

Related documentation